Response Times Improve Dramatically; Chief Credits Staffing Changes, Quick Officer Response
Boise, March 20, 2006 - Boise Police Chief Michael Masterson is praising patrol officers and supervisors for a major reduction in the time it takes for officers to respond to citizen calls. The response times from Boise Police have decreased despite an increase in citizen calls for service. Response times for most calls have decreased an average of 5 minutes since last fall.
Chief Masterson credits two major efforts that have led to the improved response times; a reorganization of shift schedules that puts more officers on during the busiest times; and a focus on quick response by patrol officers who are no longer slowed by numerous calls waiting.
The new shift scheduled took affect September 11th, 2005. The new scheduling created what are called "overlap teams" in both the Bench and Valley areas. Those "overlap" officers help beef up patrol staffing during the busiest call times, generally between 2:00 p.m. and 11:00 p.m. daily. The reorganization also added approx. 6 officers to patrol staffing.
"This is great news for our citizens, who need to know that when they call for police assistance they'll get it quickly." Mayor Dave Bieter said. "Prompt effective response by law enforcement is a crucial part of preserving neighborhood livability and keeping Boise a safe, friendly place to live. Chief Masterson and our police officers deserve tremendous credit for this great work."
"The decrease we're seeing in response times is really dramatic," says Chief Masterson. "Patrol officers are there when citizens need their help, and despite more calls, officers are re-energized thanks to the additional resources."
9/1/2004 to 3/13/2005 (Last Year): 9/1/2005 to 3/13/2006 (Now):
Priority 3 = 3.12 minutes 3.20 minutes (slight increase of .08 seconds)
Priority 2 = 12.65 minutes 8.05 minutes (large decrease of 4.6 minutes)
Priority 1 = 26.06 minutes 20.15 minutes (large decrease of 5.91 min.)
Priority 3 calls - lights and sire response, emergency in progress
Priority 2 calls - immediate response needed but does not require emergency response
Priority 1 calls - respond quickly as possible, but may hold if higher priority calls are waiting.
Calls for Service:
Last year (9/1/2004 to 3/13/2005) = 100,486 total cfs
This year (9/1/2005 to 3/13/2006) = 101,861 total cfs (increase of 1.37%)
***A Patrol Captain will be available for interviews for any interested media today, March 20, between 11:00 a.m. and noon, and again after 3:30 p.m. Please call Chuck McClure at 577-3814 to set up an interview time.